Return Policy

We want you to have a pleasant shopping experience with LILYLOVE® if you are not satisfied with your purchase, we're here to help.Email Address: contact@lilylove.com

RETURN POLICY

1. We will accept returns in their original condition within 30 days of delivery, except for any products labeled on the site as non-returnable. *If an item is returned beyond the 30-day period, we may need to ship it back to your default delivery address and request that you pay for the shipping costs.

2. All returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached.

3. Items marked as flash and final sales are also not returnable unless they are defective, don't match their description, or fail to perform as described.

4. Original shipping charges, duties, and taxes are non-refundable and charges for returned items are the responsibility of the customer.

5. Please pack your return item(s), print out the label, and stick the label to your return package. Please note that the return label is only valid for 21 days after the approval of our Customer Care Team.


How to Return Your Package:

RETURN TIPS

1. When you start a return, make sure the email address is the same as the one you used to place your order and no spaces are included. The order number provided should contain 16 numbers with no letters or spaces.

2. Once you submit a return request, we will send you an email with details on where to send your return within 24 hours. If you do not see the email in your inbox, check your “junk mail” folder or “spam” folder. Please ONLY ship to the return address that is provided and not to the address on your original package or else your return will not be received.

3. Non-returnable items are not eligible for returns or exchanges unless there is a quality issue.

4. 3 piece sets cannot be refunded or exchanged individually.

 

If you still have any questions or concerns about our return policy, please feel free to contact us.

Email Address: contact@lilylove.com